Payment
How to edit my invoice and update card details?
Can You Edit a Past Stripe Invoice? Unfortunately, it’s not possible to edit an invoice that has already been issued. This ensures compliance with accounting and tax regulations. If there’s an error on a past invoice, you may need to issue a credit note or communicate the correction separately. For more details, reach out to Stripe’s support team or your accountant. How to Update Information and/or card details for Future Stripe Invoices If you need to update details such as your compFew readersHow to Switch Between Weekly and Monthly Billing
How to Switch Between Weekly and Monthly Billing You can change how often your rental is billed at any time, right from your order page. Switch to monthly for fewer payments, or back to weekly whenever you want. The change is free and your current paid period is never interrupted. What changes when you switch? Billing frequency – How often you're charged (every week vs. every month). Your rate – Your rental switches to the weekly or monthly rate for your items. **ReFew readersHow to handle a missed payment and settle outstanding charges
How to Handle a Missed Payment and Settle Outstanding Charges If you’ve received a notification about a missed payment, here’s a step-by-step guide to help you settle your outstanding charges and avoid additional fees. 1. Payment Notification Details You will receive a message informing you about the missed payment. The message will also outline the timeline for settlement and the consequences of non-payment, such as daily reminder fees, pickup fees, and potential legal action. HereFew readers
How do I return my order?
How to return your items (full return & partial return) You can return your items either as a full return (returning all items in the order) or a partial return (returning only selected items). The steps are almost the same, with one key difference: partial returns include a pickup fee, while full returns are free of charge. Steps to process a return Go to my orders Click the hamburger menu icon on the navigation bar and open My Orders. ![](https://storage.PopularWhat is a Monis Reward Balance and how does it work?
What does the credit balance work? Do I get a refund if I return early?Some readersReport damage/problem with my item/order
How to Report a Problem with My Order If you encounter an issue with a rented product, you can easily report it for assistance. Follow these steps to submit a report: Go to the "My Orders" Page: Click the menu and select My Orders. Click the "Problem with order" Button: Locate the order you want to report an issue with and select Problem with order. The button is aSome readersHow do I return only one item?
For subscription orders, you can choose to return only one item instead of returning all items. Here’s how you can do it: Go to the "My Orders" Page: Navigate to your order page and click on My Orders. Click the "Return Items" Button: Locate the subscription order you want to modify and select the Return Items button. ![Subscription order](https://storage.crisp.chat/useFew readersHow to swap items to an existing order
Swapping an item allows you to return an item you’ve previously ordered and delivered, and replace it with a new one. Please follow the steps below to complete the swap process: Login to your account. Make sure you’re logged in with the correct account and that you already have an order that has been marked as Delivered. Add the new item to your cart. Browse the catalog and add the new item you wish to receive as a replacement to your cart. This step is required. You will not be able toFew readersHow to add items to an existing order
If you have already placed an order but forgot to include certain items, you can follow this guide to add them. Note: The method to add items depends on whether the order has already been delivered or not. Case 1: If your order has not been delivered yet Follow these steps if you’ve already placed and paid for your order, but it hasn’t been delivered yet. Make sure you are logged in with the account you used to place the order. Go to the Orders page, navigate to: https://my.monis.reFew readersHow do I change my payment method?
How do I change my payment method? Check your emails and find the payment link, or go to https://my.monis.rent/orders and click "change payment method" on your order. After you clicked change payment method, you need to log into stripe with the same email you registered with monis.Few readersHow can I switch from weekly to monthly subscription?
Go to the My Order page https://my.monis.rent/orders and locate the order that you want to change. Open the order menu and click on ** "Switch to monthly"** You will be informed of your current billing terms and when your new billing will start. Once you consent, you can click Update subscription, andFew readersHow to move your rented items to a new address
How to move your rented items to a new address Changing where you stay during your rental? You do not need to return your items and place a new order. With Move, we relocate your current rented items from your old address to your new one, and your rental simply continues. When to use Move Use Move when you are keeping the same items but changing your delivery address, for example when you switch villas or hotels. Your billing and return date stay the same. Only the address changes.Few readersHow item swaps are calculated
Short version When you swap an item, we move your subscription to the new item's weekly/monthly rate. Since you've already paid for part of the current billing period, the change is prorated — you only pay (or get credited) the difference for the days left in that period. Your renewal date and subscription stay the same. Swapping to a lower-priced item You receive credit for tFew readersHow to make refund request
How to request refund You can make request a refund to get your money back by following these steps. Steps to process a return Go to my orders Click the hamburger menu icon on the navigation bar and open My Orders. Choose the order you like to be refunded. Click the dots menu icon and select the option Problem with order. ![](https://storFew readers