How to move your rented items to a new address

Changing where you stay during your rental? You do not need to return your items and place a new order. With Move, we relocate your current rented items from your old address to your new one, and your rental simply continues.

When to use Move

Use Move when you are keeping the same items but changing your delivery address, for example when you switch villas or hotels. Your billing and return date stay the same. Only the address changes.

How to move your items

1. Open My Orders and select the order you want to move.
2. Click Add, swap or move items.
3. 
4. Open the Move tab.
5. Set your new address on the map, and confirm your current address (where we pick up from).
6. Choose a date and a moving option (see below).
7. 
8. Review the fee and confirm.

You can also add a note for the driver, for example gate codes or parking details.

Your moving options

By myself — Free

Move the items yourself, with your own vehicle or by ordering GoBox from the GOJEK app. Please wrap the items before the driver arrives so they stay protected in transit. This option is always free.

Standard move

Our team picks up your items and delivers them to your new address. Delivery usually takes 1 to 2 days. A moving fee applies and is shown in the app before you confirm.

Instant move

A courier (such as GoJek or Grab) picks up your items and takes them straight to your new address on the same day. This is the fastest option. An instant moving fee applies and is shown before you confirm.

• Pickup time slots run from 9:00 to 14:00.
• You choose a preferred pickup window when you book.
• Instant move is available only in areas where instant delivery is supported.

The exact fee for each option is always shown on the confirmation screen before you pay, so there are no surprises.

Same-day and next-day timing

• Instant move can be booked for today, as long as it is still before the last pickup slot. Once the day's slots have passed, the earliest option becomes the next available day.
• Standard and self moves are booked for a future date.
• Moves are not available on holidays or on days we are closed.

Near moves vs far moves

• Near move: if your new address is close to your current one, pickup and delivery happen in a single trip on your selected date.
• Far move: if your new address is significantly further away, a standard move is split into two days, with pickup on one day and delivery on the next. In this case you also choose your pickup date. Self and instant moves are always a single same-day trip, regardless of distance.

Frequently asked questions

1. Does moving change my rental price or return date? No. Move only changes your delivery address. Your rental, billing, and return date stay the same.
2. Can I move only some of my items? Yes. Select just the items you want to move and leave the rest where they are.
3. Is there a fee to move? Moving by yourself is free. Standard and instant moves have a fee, which is always shown before you confirm.
4. What if I picked the wrong address? You can adjust the new address on the map before you confirm. If you have already booked, contact support and we will help.
5. Still need help? Reach out to our support team through the chat and we will guide you through it.

Updated on: 08/09/2026