Q: How do I withdraw my security deposit?

How to Withdraw Your Security Deposit <ul> <li>The security deposit will be available for withdrawal after your order is returned and our technician team verifies its condition. This process may take up to 2 business days depending on the order size.</li> <li>To withdraw your deposit:</li> </ul> <ol> <li>Log in to your account.</li> <li>Click the 'Withdraw' button at the top of your account page: <a href="https://my.monis.rent/orders">https://my.monis.rent/orders</a>.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/807e2a8d46912800/bildschirmfoto-2024-11-05-um-1_1e5r80b.png" alt="Withdraw security deposit" /> <ul> <li>Refunds will be processed to the original payment method and may take 5-10 working days to reflect, depending on your bank.</li> </ul>

Question 1

How do I return my order?

Accepted Answer

One-Time Payment Orders

For one-time payment orders, the return schedule is automatically set based on the order date by default. Here’s how you can update the return details:

Go to the "My Orders" Page: Click the menu and click on My Orders.
Click the "Edit" Button: Locate the order you want to modify and select the Edit button.
Access the Return Menu Page: On the return menu page, you can:

Change the return date. Note: You can only select a date earlier than the current return date.
Update the return address. If the new address is significantly farther from the warehouse, additional charges may apply. A notification will inform you of these charges.

Subscription Orders

For subscription orders, here’s how you can update your return details:

Click the "Return Items" Button: Locate the order you want to modify and select the Return Items button. ![Subscription order](https://stor

Question 2

How do I withdraw my security deposit?

Accepted Answer

How to Withdraw Your Security Deposit

The security deposit will be available for withdrawal after your order is returned and our technician team verifies its condition. This process may take up to 2 business days depending on the order size.
To withdraw your deposit:

Log in to your account.
Click the 'Withdraw' button at the top of your account page: https://my.monis.rent/orders.

Withdraw security deposit

Refunds will be processed to the original payment method and may take 5-10 working days to reflect, depending on your bank.

Question 3

How do I change my delivery/pickup address?

Accepted Answer

If you need to change the delivery address for undelivered items that have already been paid, follow these steps:

Go to the "My Orders" Page: Navigate to your order page and click on My Orders.
Locate the Order: Find the specific order for which you want to update the delivery address.
Click the Pencil Icon: Next to the current delivery address, click on the pencil icon to edit the address.
Select a New Address: Use the map selection tool to choose the new delivery address. Drag the pin to the correct location or select an address from the available options.
Confirm the Update: Once you’ve selected the new address, confirm your changes. Ensure the updated details are correct before finalizing.

After completing these steps, the delivery address for your order will be updated. If you encounter any issues or have further questions, contact our support team for assistance.

Question 4

How can I speak to a human support agent?

Accepted Answer

How Can I Speak to a Human Support Agent?

If you need to speak with a human support agent or a real customer service representative, follow these simple steps to get the help you need:

Chat Assistance: To connect with a live human operator via our chat system, simply type the word "human" in the chat. This will stop the automated bot responses and transfer you to a customer service representative for personalized assistance.
WhatsApp Support for Existing Customers: If you're already a customer, you can reach out directly to the support team in your local warehouse using the WhatsApp number associated with your account. This is the quickest and most effective way to get help tailored to your location.

Note: If you need to update or change the WhatsApp number linked to your account, follow the steps below.
Update Your WhatsApp Number: To change your WhatsApp number:

Visit my.monnis.rent and log into your account.
Navigate to the Profile section in the menu.
Update your WhatsApp number and save the changes.

By keeping your contact details up-to-date, you'll ensure smooth communication with our support team when you need it most.

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Question 5

How to edit my invoice?

Accepted Answer

How to Edit a Stripe Invoice: A Step-by-Step Guide

Stripe invoices are a crucial part of managing billing and payments. While you cannot edit an invoice that has already been issued (due to compliance and regulatory reasons), Stripe allows you to update certain details, such as company information, for future invoices. Here’s how you can manage and update your invoice details:

Can You Edit a Past Stripe Invoice?

Unfortunately, it’s not possible to edit an invoice that has already been issued. This ensures compliance with accounting and tax regulations. If there’s an error on a past invoice, you may need to issue a credit note or communicate the correction separately. For more details, reach out to Stripe’s support team or your accountant.

How to Update Information for Future Stripe Invoices

If you need to update details such as your company name, address, tax ID, or any other invoice-related information for future transactions, you can easily do so via Stripe’s billing portal.

Here’s how:

Log in to Your Stripe Billing Portal Visit this link to access the Stripe Billing Portal. Use the same email address you used to login to my.monis.rent.
Navigate to Account Settings Once logged in, find the section labeled “Billing Details” or “Account Information.” This is where you can update your company name, address, or tax details.
Edit Your Information Up

Question 6

How do I return only one item?

Accepted Answer

For subscription orders, you can choose to return only one item instead of returning all items. Here’s how you can do it:

Go to the "My Orders" Page: Navigate to your order page and click on My Orders.
Click the "Return Items" Button: Locate the subscription order you want to modify and select the Return Items button.
Access the Return Items Page: On the return menu page, you will see a list of items included in your order. Here you can:

Select the specific item(s) you want to return. You can choose to return only one item or multiple items.
Confirm your selection.

Complete the Return Details:

You can update the return address if needed. If the updated address is significantly farther from the warehouse, additional fees may apply. You will be notified of these charges.
If you are only returning one item (partial return), an additional pickup fee will be applied.

Confirm Your Changes: Ensure all details are correct before submitting your return request.

Once you complete the steps, your request to return a single item will be processed. If you have any issues or questions, feel free to con

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