General Questions
How can I speak to a human support agent?
How Can I Speak to a Human Support Agent? If you need to speak with a human support agent or a real customer service representative, follow these simple steps to get the help you need: Chat Assistance: To connect with a live human operator via our chat system, simply type the word "human" in the chat. This will stop the automated bot responses and transfer you to a customer service representative for personalized assistance. WhatsApp Support for Existing Customers:Some readersHow much is the security deposit?
How Much Is the Security Deposit? In most cases, a security deposit is not required. Whether your order requires a deposit depends on the quantity and value of the items you wish to rent. For example: No security deposit: If you're renting smaller items like a screen, chair, or desk. Security deposit required: If your order includes higher-value items, such as three screens and a laptop, a deposit is likely necessary. The maximum security deposit is $60.Few readers
How do I change my delivery/pickup address?
If you need to change the delivery address for undelivered items that have already been paid, follow these steps: Go to the "My Orders" Page: Navigate to your order page and click on My Orders. Menu Locate the Order: Find the specific order for which you want to update the delivery address. Click the Pencil Icon: Next to the current delivery address, click on the pencil iconSome readersHow do I cancel my order?
Visit your Orders page. Click on the menu icon on the right side of the order. Order menu Select Cancel Order. Select cancel orderTo cancel your order: You have two refund options: Gift Code Refund: Receive a gift code for 100% of your order value, redeemable on your next purchase.Some readersHow does the subscription work?
Our subscription service provides uninterrupted access to your chosen products with flexible weekly or monthly billing cycles. No fixed rental end date: Continue renting as long as you need. Automatic renewal: Subscriptions renew automatically at the start of each billing cycle to ensure no interruptions. Important: Once a subscription renews, it cannot be canceled or refunded for that billing period. To avoid renewal, please schedule your return at least one day before the subFew readersWhen do I get charged?
When placing your online order, you can choose between two payment options: Fixed Rental Period: Pay a one-time, upfront amount for the entire rental period (one invoice). Weekly or Monthly Subscription: At checkout, you’ll only be charged for the delivery and pickup fees, as well as the priority delivery fee (if selected). The weekly or monthly rental fee will be charged automatically after the items are delivered to you. For subscription payments, you will receiveFew readersHow do I add products to my order?
How to Add an Order on my.monis.rent: Visit the Website Open my.monis.rent in your browser. Select Your Location Choose your location from the pop-up menu. Use the search bar or click on one of the available options (e.g., Bali or Chiang Mai). Select Location Set the Rental Date Range Use the calendar to select the delivery date andFew readersWhy does the price at checkout changed?
Our website displays prices starting from the lowest weekly rate, available if you rent for at least 4 weeks (one month). This discounted rate rewards customers who commit to longer rental periods. For rental periods shorter than 4 weeks, a slightly higher weekly rate will apply. How to get the best weekly rate To enjoy the lowest weekly rate, choose one of these options: Book for at least 4 weeks as a fixed rental period during checkout and make a one-time payment.Few readers