General Questions
How can I speak to a human support agent?
How Can I Speak to a Human Support Agent? If you need to speak with a human support agent or a real customer service representative, follow these simple steps to get the help you need: Chat Assistance: To connect with a live human operator via our chat system, simply type the word "human" in the chat. This will stop the automated bot responses and transfer you to a customer service representative for personalized assistance. WhatsApp Support for Existing Customers:Few readersHow much is the security deposit?
How Much Is the Security Deposit? In most cases, a security deposit is not required. Whether your order requires a deposit depends on the quantity and value of the items you wish to rent. For example: No security deposit: If you're renting smaller items like a screen, chair, or desk. Security deposit required: If your order includes higher-value items, such as three screens and a laptop, a deposit is likely necessary. The maximum security deposit is $60.Few readers
How does the subscription work?
Monis Rental Subscription Service Our subscription service provides uninterrupted access to your chosen products with flexible weekly or monthly billing cycles. Why does monis.rent use a rental subscription model? The concept is straightforward and designed for maximum flexibility: With our rental subscription model, you only pay the one-time costs — such as delivery and service fees — during checkout. The actual rental fee for your items (charged weekly or monthly) only startsSome readersHow do I change my delivery/pickup address?
Can I change my address while I’m renting? Yes, you can change your address while you’re renting with us. At checkout you simply select the address where you want your items delivered. If you move during your rental, that’s totally fine — just take the items with you and update your address in your account. When you later submit a return request, we will automatically use the new address so we come to the correct location for pickup. NOTE if the new address is further away from ourSome readersHow to check out products on Monis
How to check out products on Monis. Visit the Website Open my.monis.rent in your browser. Select Your Location Choose your location from the pop-up menu. Use the search bar or click on one of the available options (e.g., Bali or Chiang Mai). Select Location Set the Rental Date Range Use the calendar to select the delivery date and *Few readersWhy does the price at checkout changed?
Our Pricing Our website displays prices based on weekly and monthly subscription plans. The lowest weekly rate applies when you keep your rental for one month (4 weeks) or longer. This discounted rate rewards customers who continue renting over time. For rentals shorter than one month, a slightly higher weekly rate will apply. How to Get the Best Weekly Rate To enjoy the lowest weekly rate, choose one of these subscription options: Weekly subscription: Pay weekly aFew readersHow do I cancel my order?
We understand that sometimes plans change, and you may need to cancel an order after placing it. Canceling your order with Monis is quick and simple, and you can choose the type of refund that works best for you. Below you will find detailed instructions and important notes about how cancellations and refunds are handled. How to cancel your order To cancel an order, please follow these steps: Go to your orders page from your Monis account. (https://storage.crisp.chat/users/helpdFew readersWhen do I get charged?
When placing your online order, you can choose a Weekly or Monthly Subscription: At checkout, you’ll only be charged for the delivery and pickup fees, as well as the priority delivery fee (if selected). The weekly or monthly rental fee will be charged automatically after the items are delivered to you. For subscription payments, you will receive an email notification whenever a charge is authorized, including the subscription renewal date. Important Notes To avoid additionalFew readersHow do I top up my security deposit on Monis?
A security deposit is required when placing high-volume or big-value orders. This deposit is temporary and refundable according to our policy. Follow the steps below to complete your top-up securely and efficiently. Steps to top up your security deposit Log in to your account at my.monis.rent/orders Click the “Add Security Deposit” button. (https://storage.crisp.Few readers