How does the subscription work?

Our Subscription Service

Our subscription service provides uninterrupted access to your chosen products with flexible weekly or monthly billing cycles.

• Flexible duration: Continue renting as long as you need.
• Automatic renewal: Subscriptions renew automatically at the start of each billing cycle to ensure no interruptions.

Important

Once a subscription renews, it cannot be canceled or refunded for that billing period. To avoid renewal, please schedule your return at least one day before the subscription renewal date.

Example Scenario

You placed an order over the weekend and selected Monday for delivery. During checkout, you chose the weekly subscription plan.

• On Monday, your items were delivered and you started using them. The delivery fee was charged when placing the order, and the weekly rental fee was charged shortly after delivery.
• Your rental period runs from Monday to the following Monday (7 days). The plan automatically renews unless you return the items.
• Pickup is free of charge if the pickup address is the same as the delivery address. If you request pickup from a different location, an additional fee may apply.
• To avoid being charged for another week, you must return the items no later than the following Monday. If you schedule a pickup after Monday (e.g., Tuesday or Wednesday), the subscription will renew, and partial refunds are not available.

Note: The minimum payment and usage for the weekly/monthly subscription is one week/month. Even if you use it for less time, you will still be charged for the full week/month.

Key Points to Remember

• Renewals: Subscriptions renew automatically at the start of each billing cycle.
• Returns: Schedule returns at least one day before renewal to avoid being charged.
• Pickup Policy: Pickup is free if it is scheduled from the same address as delivery. Different pickup addresses may incur additional charges.
• No Partial Refunds: Once a billing period starts, refunds for unused days are not possible.
• Cancellation Policy: https://www.monis.rent/cancellation-policy

We hope this article makes our subscription service clear and easy to use. If you have additional questions, feel free to contact our support team via the helpdesk.

Updated on: 28/08/2025