A security deposit is required when placing high-volume or big-value orders. This deposit is temporary and refundable according to our policy. Follow the steps below to complete your top-up securely and efficiently.

Steps to top up your security deposit

• Log in to your account at my.monis.rent/orders
• Click the “Add Security Deposit” button.

• You will be redirected to the payment page.
• Choose your preferred and secure payment method.
• Once the payment is successful, the system will automatically update.
• You’ll see the total deposit amount reflected on your order details.

How do I request a deposit refund?

If you’d like to withdraw or refund your deposit, please refer to this help article for the full process: How do I withdraw my security deposit?

If you encounter any issues while topping up or withdrawing your deposit, feel free to contact our support team via the Help Desk or the live chat feature on the platform.

Updated on: 08/07/2025