How do I cancel my order?

We understand that sometimes plans change, and you may need to cancel an order after placing it. Canceling your order with Monis is quick and simple, and you can choose the type of refund that works best for you. Below you will find detailed instructions and important notes about how cancellations and refunds are handled.

How to cancel your order

To cancel an order, please follow these steps:

• Go to your orders page from your Monis account.

• Locate the order you wish to cancel and click the menu icon on the right-hand side of that order.
• Select cancel order from the available options.

• Once you click cancel, you will be able to select your preferred refund method.

Refund options

When you cancel your order, you can choose between two refund options:

• Credit balance refund – This option provides you with a full refund of your order amount in the form of credit balance. The credit is immediately stored in your Monis account and can be applied to any future rental or purchase with us. Choosing credit balance means you keep the entire value of your order without any deductions. It’s also the fastest way to continue with another booking since the funds are instantly available in your account.
• Direct refund to card – If you prefer the refund to go back to your original payment method (such as your debit or credit card), you may select this option. Please note that a 15% processing fee will be deducted from the refund amount. Depending on your bank, refunds to cards may take up to 10 business days to appear in your account.

Important notes after shipment & early return

Once your order has been shipped, it becomes non-refundable in terms of a direct cash or card refund. However, you still have the option to return items early and receive the value back as credit balance.

When requesting a return after shipment, you will go through the following steps:

• Go to your orders page.
• Select the order you want to return.
• Choose whether you want a full return (all items) or a partial return (specific items).

• • For partial returns, you will need to select the individual items you wish to return.
  • A shipment fee will apply to partial returns.
• Choose the return date (pick-up date) that works best for you.

Learn more

For a detailed explanation of how credit balance works, please visit this article:

👉 What is a credit balance?

Updated on: 18/08/2025