Payment
How to handle a missed payment and settle outstanding charges
How to Handle a Missed Payment and Settle Outstanding Charges If you’ve received a notification about a missed payment, here’s a step-by-step guide to help you settle your outstanding charges and avoid additional fees. 1. Payment Notification Details You will receive a message informing you about the missed payment. The message will also outline the timeline for settlement and the consequences of non-payment, such as daily reminder fees, pickup fees, and potential legal action. HereFew readersHow to edit my invoice?
How to Edit a Stripe Invoice: A Step-by-Step Guide Stripe invoices are a crucial part of managing billing and payments. While you cannot edit an invoice that has already been issued (due to compliance and regulatory reasons), Stripe allows you to update certain details, such as company information, for future invoices. Here’s how you can manage and update your invoice details: Can You Edit a Past Stripe Invoice? Unfortunately, it’s not possible to edit an invoice that has already beFew readersHow can I switch from monthly to weekly subscription?
Go to the My Order page https://my.monis.rent/orders and locate the order that you want to change. Open the order menu and click on "Switch to weekly" Change subscription menu You will be informed of your current billing terms and when your new billing will start. Once you consent, you can click Update subscription, andFew readers
How do I return my order?
2. How do I return subscription orders For subscription orders, here’s how you can update your return details: Click the "Return Items" Button: Locate the order you want to modify and select the Return Items button. Subscription order Open the Return Items Dialog: On the return menu dialog, you can: Select Return Items: Select specific items for partial return or cPopularHow do I return only one item?
For subscription orders, you can choose to return only one item instead of returning all items. Here’s how you can do it: Go to the "My Orders" Page: Navigate to your order page and click on My Orders. Menu Click the "Return Items" Button: Locate the subscription order you want to modify and select the Return Items button. Subscription order (https://storage.crisp.chat/useSome readersReport problem with my order
How to Report a Problem with My Order If you encounter an issue with a rented product, you can easily report it for assistance. Follow these steps to submit a report: Go to the "My Orders" Page: Click the menu and select My Orders. Menu Click the "Problem with order" Button: Locate the order you want to report an issue with and select Problem with order. The button is aFew readersHow do I change my payment method?
How do I change my payment method? Check your emails and find the payment link, or go to https://my.monis.rent/orders and click "change payment method" on your order. After you clicked change payment method, you need to log into stripe with the same email you registered with monis.Few readersHow can I switch from weekly to monthly subscription?
Go to the My Order page https://my.monis.rent/orders and locate the order that you want to change. Open the order menu and click on "Switch to monthly" Change subscription menu You will be informed of your current billing terms and when your new billing will start. Once you consent, you can click Update subscription, andFew readersWhat is a credit balance?
What does the credit balance work? Do I get a refund if I return early?Few readersHow to swap items to an existing order
Swapping an item allows you to return an item you’ve previously ordered and delivered, and replace it with a new one. Please follow the steps below to complete the swap process: Login to your account. Make sure you’re logged in with the correct account and that you already have an order that has been marked as Delivered. Add the new item to your cart. Browse the catalog and add the new item you wish to receive as a replacement to your cart.Few readersHow to add items to an existing order
If you have already placed an order but forgot to include certain items, you can follow this guide to add them. Case 1: If your order has not been delivered yet Follow these steps if you’ve already placed and paid for your order, but it hasn’t been delivered yet. Make sure you are logged in with the account you used to place the order. Go to the Orders page, navigate to: https://my.monis.reFew readers