Question 1

How do I return my order?

Accepted Answer

How do I return my order?

How do I return One-Time Payment Orders
How do I return subscription orders

1. How do I return One-Time Payment Orders

For one-time payment orders, the return schedule is automatically set based on the order date by default. Here’s how you can update the return details:

Go to the "My Orders" Page: Click the menu and click on My Orders.
Click the "Edit" Button: Locate the order you want to modify and select the Edit button.
Access the Return Menu Page: On the return menu page, you can:

Change the return date. Note: You can only select a date earlier than the current return date.
Update the return address. If the new address is significantly farther from the warehouse, additional charges may apply. A notification will inform you of these charges.

2. How do i return subscr

Question 2

How does the subscription work?

Accepted Answer

Our subscription service provides uninterrupted access to your chosen products with flexible weekly or monthly billing cycles.

No fixed rental end date: Continue renting as long as you need.
Automatic renewal: Subscriptions renew automatically at the start of each billing cycle to ensure no interruptions.

Important: Once a subscription renews, it cannot be canceled or refunded for that billing period. To avoid renewal, please schedule your return at least one day before the subscription renewal date.

Use case example

Scenario: You placed an order over the weekend and selected Monday for delivery. During checkout, you chose the weekly subscription plan.

On Monday, your items were delivered, and you started using them. The delivery and pickup fees were charged initially when placing the order, and the weekly rental fee was charged shortly after delivery.
Your rental period runs from Monday to the following Monday (7 days). The plan automatically renews unless you return the items.
To avoid being charged for another week, you must return the items no later than the following Monday. If you schedule a pickup after Monday (e.g., Tuesday or Wednesday), the subscription will renew, and partial refunds are not available.

Note: The minimum payment and usage for the weekly/monthly method is one week/month. Even if you use it for less time, you will still be charged for the full week/month.

Key points to remember

Renewals: Subscription

Question 3

How do I withdraw my security deposit?

Accepted Answer

How to Withdraw Your Security Deposit

The security deposit will be available for withdrawal after your order is returned and our technician team verifies its condition. This process may take up to 2 business days depending on the order size.
To withdraw your deposit:

Log in to your account.
Click the 'Withdraw' button at the top of your account page: https://my.monis.rent/orders.

Withdraw security deposit

Refunds will be processed to the original payment method and may take 5-10 working days to reflect, depending on your bank.

Question 4

How do I change my delivery/pickup address?

Accepted Answer

If you need to change the delivery address for undelivered items that have already been paid, follow these steps:

Go to the "My Orders" Page: Navigate to your order page and click on My Orders.
Locate the Order: Find the specific order for which you want to update the delivery address.
Click the Pencil Icon: Next to the current delivery address, click on the pencil icon to edit the address.
Select a New Address: Use the map selection tool to choose the new delivery address. Drag the pin to the correct location or select an address from the available options.
Confirm the Update: Once you’ve selected the new address, confirm your changes. Ensure the updated details are correct before finalizing.

After completing these steps, the delivery address for your order will be updated. If you encounter any issues or have further questions, contact our support team for assistance.

Question 5

Apple Mac Mini M2 & M4 setup guide

Accepted Answer

How to Setup

Q: How do I withdraw my security deposit?

How to Withdraw Your Security Deposit <ul> <li>The security deposit will be available for withdrawal after your order is returned and our technician team verifies its condition. This process may take up to 2 business days depending on the order size.</li> <li>To withdraw your deposit:</li> </ul> <ol> <li>Log in to your account.</li> <li>Click the 'Withdraw' button at the top of your account page: <a href="https://my.monis.rent/orders">https://my.monis.rent/orders</a>.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/807e2a8d46912800/bildschirmfoto-2024-11-05-um-1_1e5r80b.png" alt="Withdraw security deposit" /> <ul> <li>Refunds will be processed to the original payment method and may take 5-10 working days to reflect, depending on your bank.</li> </ul>

1. Unpacking and Setup

Carefully remove the Mac Mini, power cable, and accessories from the packaging.
Place the device on a stable surface near your monitor, keyboard, and mouse.
Connect the device to power using the provided cable.
Attach peripherals:

Monitor: Connect via HDMI or USB-C/Thunderbolt.
Keyboard and Mouse: Use Bluetooth or connect via USB.

Turn on the device by pressing the power button on the back one time.

2. Setting up

Turn on Mouse and Keyboard to automatically connect with the Apple Mac Mini
Follow all steps on the screen until you have setup your account.

Important Note: Make a photo of all user names and passwords you create as you will need them to reset the device before returning!!! Before returning the Apple Mac Mini you need to factory reset the device, otherwise a $60 refurbishing fee will be charged!

3. Using the Mac

Installations: You are free to install apps and make adjustments to suit your needs.
Apple iCould: You will be able to connect your own Apple iCould to import files via Time Machine if need.

How to Return

1. Backup Your Data

Ensure all personal data is backed up using an external drive or iCloud.
Remember: All files and settings will be erased upon return.

2. Factory reset your device

Open **System Settings > General > Transfer or Reset > Erase All Content and Settings… **
****Enter the Administrat

Question 6

How can I speak to a human support agent?

Accepted Answer

How Can I Speak to a Human Support Agent?

If you need to speak with a human support agent or a real customer service representative, follow these simple steps to get the help you need:

Chat Assistance: To connect with a live human operator via our chat system, simply type the word "human" in the chat. This will stop the automated bot responses and transfer you to a customer service representative for personalized assistance.
WhatsApp Support for Existing Customers: If you're already a customer, you can reach out directly to the support team in your local warehouse using the WhatsApp number associated with your account. This is the quickest and most effective way to get help tailored to your location.

Note: If you need to update or change the WhatsApp number linked to your account, follow the steps below.
Update Your WhatsApp Number: To change your WhatsApp number:

By keeping your contact details up-to-date, you'll ensure smooth communication with our support team when you need it most.

Keywords for better discoverability:

"talk to a live agent"
"contact customer support"
"real person customer service"
"human operator chat"
"WhatsApp customer support number"
"speak with a representative"
"change

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