Report problem with my order

How to Report a Problem with My Order

If you encounter an issue with a rented product, you can easily report it for assistance. Follow these steps to submit a report:

Go to the "My Orders" Page: Click the menu and select My Orders.


Click the "Problem with order" Button: Locate the order you want to report an issue with and select Problem with order.
The button is available in two places:
- In the order details page (bottom section).
- In the options menu (three-dot icon in the top right).


Select the Issue Type: On the Problem with Order page, you can choose the problem type:
- Missing item or parts – If an accessory or component is missing.
- Damage or defective item – If the rented item is faulty or damaged.


Provide Problem Details: On the issue details page, you can:
- Select the troubled item: Choose the affected rental product.
- Add a note: Describe the issue in detail.
- Upload pictures: Attach images for verification (optional but recommended).
- Submit the report: Click Submit to send the request for review.


Please ensure your submission is accurate before exiting the page. If you need further assistance, contact our support team.

Updated on: 03/03/2025