Report problem with my order

How to Report a Problem with My Order

If you encounter an issue with a rented product, you can easily report it for assistance. Follow these steps to submit a report:

1. Go to the "My Orders" Page: Click the menu and select My Orders.
   

2. Click the "Problem with order" Button: Locate the order you want to report an issue with and select Problem with order.
   The button is available in two places:

• In the order details page (bottom section).
• In the options menu (three-dot icon in the top right).
  

3. Select the Issue Type: On the Problem with Order page, you can choose the problem type:

• Missing item or parts – If an accessory or component is missing.
• Damage or defective item – If the rented item is faulty or damaged.
  

4. Provide Problem Details: On the issue details page, you can:

• Select the troubled item: Choose the affected rental product.
• Add a note: Describe the issue in detail.
• Upload pictures: Attach images for verification (optional but recommended).
• Submit the report: Click Submit to send the request for review.
  

Please ensure your submission is accurate before exiting the page. If you need further assistance, contact our support team.

Updated on: 03/03/2025