How do I return my order?

One-Time Payment Orders

For one-time payment orders, the return schedule is automatically set based on the order date by default. Here’s how you can update the return details:

Go to the "My Orders" Page: Click the menu and click on My Orders.


Click the "Edit" Button: Locate the order you want to modify and select the Edit button.


Access the Return Menu Page: On the return menu page, you can:
- Change the return date. Note: You can only select a date earlier than the current return date.


- Update the return address. If the new address is significantly farther from the warehouse, additional charges may apply. A notification will inform you of these charges.

Subscription Orders

For subscription orders, here’s how you can update your return details:

Click the "Return Items" Button: Locate the order you want to modify and select the Return Items button.


Open the Return Items Dialog: On the return menu dialog, you can:
- Select Return Items:
- Select specific items for partial return or choose to return all items.
- Note: Partial returns will incur an additional pickup fee.
- Change the Return Date: Adjust the return date if needed.




Edit Return Items: You can update the return date and address or cancel the return entirely if you want to modify the items being returned.

Please ensure your updates are confirmed before exiting the page to avoid any issues. If you have questions, contact our support team for assistance.

Updated on: 31/12/2024