How to Setup

1. Unpacking

Remove the laptop, power adapter, and any additional accessories from the box.
Place the laptop on a flat, stable surface.
Connect the power adapter to the laptop and plug it into a power source.

2. Setting up

Turn on the Office Windows Laptop
Follow all steps on the screen until you have setup your account.

Important Note: Make a photo of all user names and passwords you create as you will need them to reset the device before returning! Before returning the Office Windows Laptop you need to factory reset the device, otherwise a $60 refurbishing fee will be charged!

How to Return

1. Factory reset the Laptop

Go to Settings → System → Recovery
Under Reset this PC, click Reset PC.
Select Remove everything → next (make sure the charger is plugged)
Reset - Confirm and start the reset. This will remove all personal files while keeping the pre-installed account.

This ensures your data is erased before returning the laptop while keeping the pre-installed account intact.

Important Notes

Factory reset: Ensure the Windows Laptop is factory reset. If not done correctly, a $60 refurbishing fee will be charged.
Missing Accessories: Return all original accessories and packaging to avoid additional charges.
Report Damage: Inform us immediately if the laptop is damaged or malfunctioning. Unauthorized repairs are prohibited.

Updated on: 09/05/2025