> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.monis.rent/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Report damage/problem with my item/order


### How to Report a Problem with My Order

If you encounter an issue with a rented product, you can easily report it for assistance. Follow these steps to submit a report:

1. **Go to the "My Orders" Page:** Click the menu and select **My Orders**.
   ![Menu](https://storage.crisp.chat/users/helpdesk/website/807e2a8d46912800/frame-3-2_nbf7bx.jpg)

2. **Click the "Problem with order" Button:** Locate the order you want to report an issue with and select **Problem with order**.
   The button is available in two places:  
* In the order details page (bottom section).  
* In the options menu (three-dot icon in the top right).  
   ![Problem with my order](https://storage.crisp.chat/users/helpdesk/website/807e2a8d46912800/frame-35_1gfexlz.jpg)

3. **Select the Issue Type:** On the **Problem with Order** page, you can choose the problem type:
* **Missing item or parts** – If an accessory or component is missing.
* **Damage or defective item** – If the rented item is faulty or damaged.  
   ![Issue selection](https://storage.crisp.chat/users/helpdesk/website/807e2a8d46912800/frame-36_1pxbbo8.jpg)

4. **Provide Problem Details:** On the issue details page, you can:
* **Select the troubled item:** Choose the affected rental product.  
* **Add a note:** Describe the issue in detail.  
* **Upload pictures:** Attach images for verification (optional but recommended).  
* **Submit the report:** Click **Submit** to send the request for review.  
   ![Select troubled item](https://storage.crisp.chat/users/helpdesk/website/807e2a8d46912800/frame-37_13ql7po.jpg)

Please ensure your submission is accurate before exiting the page. If you need further assistance, contact our support team.

|| Any problems, damages, or missing items must be reported within **24 hours**. Late reports cannot be covered and will fall under customer responsibility.