> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.monis.rent/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to make refund request

# **How to request refund**

You can make request a refund to get your money back by following these steps.

### Steps to process a return

* Go to my orders 
Click the hamburger menu icon on the navigation bar and open **My Orders**.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/cleanshot-2025-12-04-at-112011_3fprsz.png =721xauto)
* Choose the order you like to be refunded.
Click the dots menu icon and select the option **Problem with order.**
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/screenshot-2026-09-07-at-14572_1jqic4l.png =721x721)
* Choose **Refund Submission** 
    1. Choose the eligible invoice you wish to be refunded.
    2. Choose your refund method.
            * Reward Balance Credit
Refunded to your Monis Reward Balance and applied to future invoices
            * Card Refund
Refunded to the card or account you paid with. A payment and processing fee is deducted, so you get back slightly less than the full amount.
    3. Tell us your reason for requesting this refund.
    4. Read and Accept the **Terms and Conditions.**
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/screenshot-2026-09-09-at-10330_12134k0.png =721x452)

* Tracking the refund process
You can track your refund progress on this page. You can also contact our customer service if you need more assistance by providing your **dispute ID**.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/screenshot-2026-09-09-at-10373_fbq3xm.png =721x452)