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# How item swaps are calculated

# Short version
When you swap an item, we move your subscription to the new item's weekly/monthly rate. Since you've already paid for part of the current billing period, the change is **prorated** — you only pay (or get credited) the difference for the days left in that period. Your renewal date and subscription stay the same.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/lower-price-items_izpmrd.jpg)
## Swapping to a lower-priced item
You receive credit for the unused value of the item you're giving up.

**Example** — 15 days into a 30-day cycle:
* Current item: €60/month
* New item: €40/month
* Difference: €20/month → for the \~15 remaining days ≈ **€10 credit**

That credit is applied automatically to your next invoice. From your next renewal, you're billed the full €40/month. Credit reduces what you owe next — it isn't refunded to your card.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/higher-price-item_kinuc3.jpg)

## Swapping to a higher-priced item
You pay the difference between the two rates, for the days remaining in your current billing period.

**Example** — you're 15 days into a 30-day cycle:
* Current item: €40/month
* New item: €60/month
* Difference: €20/month → for the \~15 remaining days ≈ **€10**
You pay \~€10 to cover the upgrade for the rest of the period. From your next renewal, you're billed the full €60/month.

## Swapping to an item at the same price
No charge and no credit. The rate is unchanged — you simply receive the new item.

## When does it take effect?
The billing change applies as soon as the swap is confirmed. Delivery and collection of the swapped items are scheduled separately.

## FAQ
**Does my renewal date change?**
No. A swap keeps your existing billing date and subscription — only the item and rate change.

**Can I swap more than once in a billing period?**
Yes. Each swap is prorated the same way, from the day it happens.

**What if I swap on my renewal day?**
There's little or no proration — the new rate just applies to the new period.