> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.monis.rent/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I top up my security deposit on Monis?

A **security deposit** is required when placing high-volume or big-value orders. This deposit is temporary and refundable according to our policy. Follow the steps below to complete your top-up securely and efficiently.

|| The **“Top-up Security Deposit”** menu will only appear **after you have placed an order**.

# Steps to top up your security deposit

* Log in to your account at [my.monis.rent/orders](my.monis.rent/orders)
* Click the “Add Security Deposit” button.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/scr-20250708-kyuw-21xe5qmg_5m6txw.png =751x376)

* You will be redirected to the payment page.
* Choose your preferred and secure payment method.
* Once the payment is successful, the system will automatically update.
* You’ll see the total deposit amount reflected on your order details.



# How do I request a deposit refund?

If you’d like to **withdraw or refund** your deposit, please refer to this help article for the full process: [How do I withdraw my security deposit?](https://help.monis.rent/en/article/how-do-i-withdraw-my-security-deposit-jpbje/)
If you encounter any issues while topping up or withdrawing your deposit, feel free to contact our support team via the Help Desk or the live chat feature on the platform.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/scr-20250708-lajb5z7i3o_ft0z6k.png =751x379)