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# How do I return my order?

# **How to return your items (full return & partial return)**

You can return your items either as a **full return** (returning all items in the order) or a **partial return** (returning only selected items). The steps are almost the same, with one key difference: **partial returns include a pickup fee**, while **full returns are free of charge**.

### Steps to process a return

* **Go to my orders**
Click the hamburger menu icon on the navigation bar and open **My Orders**.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/cleanshot-2025-12-04-at-112011_3fprsz.png =721xauto)
* **Open the delivered tab**
Go to the **Delivered** tab to view orders that have already been delivered. Inside the order details, select the **Return My Order** button.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/cleanshot-2025-12-04-at-112254_1w66tmr.png =722xauto)
* **Select the return tab**
You will be directed to the **Return** tab to start your return process.
* **Choose the items to return**
The page will show all eligible items.
    * For a **full return**, select **all** items.
    * For a **partial return**, select **only the items** you want to return.
* **Review the pickup fee**
    * **Full return:** No pickup fee will be charged.
    * **Partial return:** A pickup fee will be displayed and applied.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/cleanshot-2025-12-04-at-112502_5v21nh.png =725xauto)

* **Select a return date**
Choose your preferred pickup date. Our team will collect the items on the selected date.
* **Agree to the return terms**
Review and accept the **Return Terms and Conditions**, then click **Submit**.
* **View your return schedule**
After submitting, you will see the **Schedule Return** section with your pickup details.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/7/e/807e2a8d46912800/cleanshot-2025-12-04-at-112946_e7fov5.png =727xauto)
* **Track or edit your pickup**
Click **Tracking** to monitor the return status. Click **Edit** if you need to change the pickup location or add notes.